Order Cancellations
We only accept order cancellation (for wedding veils) within 3 days of purchase.
If you need to cancel your order, please request a cancellation within 3 days of purchase via email at oneofakind@bymarna.ca .
Once a cancellation request has been accepted and approved, a full refund will be issued and a confirmation email will be sent.
This process takes a few days to complete. The refund should be back in your PayPal balance or on your credit card within 5-10 working days.
Please note that we do not accept any cancellation request made via social media (Facebook page/Messenger or Instagram).
Refund Policy
Please understand every item is made to order, therefore we do not accept exchanges or returns.
If the wrong item was mistakenly shipped to you, please contact us within 3 days of receiving your purchase, return the item (at our expense) and we will send you the correct item as soon as we can (we will advise you on the rush production time before we ship it) unless you prefer a refund.
Please make sure when returning the item that it must be in new condition, perfume free and returned with all tags and packaging, and accessories, if there is any.
All products are quality checked before leaving so we are confident this will not happen.